Everyone who’s ever had a officer has experienced frustration, but most of the officers at central government offices earn their position based on intelligence.
Sometimes the disgruntled employees are right — some officers can be truly incompetent. There are as many types of incompetent officers, who on their way to humiliate employees in front of clients.
A research showing that officers who feel incompetent really do lash out at others to temper their own inferiority.
Some officers feel they need to be superior and competent. When they don’t feel they can show that legitimately, they’ll show it by taking people down a notch or two.
Flattery seems to temper the aggressive urges of insecure officers. It is often seen incompetent officers are aggressive because of a hurt ego, for a simply threat to their power.
This might also explain why officers in their offices both big and small surround themselves with yes-men.
Blind flattery may not be the best solution for the 4.8 million central government employees estimated to have experienced in offices. But easing officers into new positions of power, or telling them that it’s natural to feel daunted, could prevent future outbursts.
It’s important central government employees remain solution-minded when dealing with incompetent officers, especially those lacking initiative.
However, keep in mind that senior enforcers are notoriously resistant to change, so don’t bother introducing any groundbreaking ideas until a few allies ready to back up.
It’s also best to wait for a large meeting before making any proposal.