Monday, 16 January 2017

Do's & Dont's for Unit Run Canteens

Do's & Dont's for Unit Run Canteens

Unit Run Canteens


  • Demand only what customers desire, not what is prompted.
  • Report failure in after-sales-service/quality to Depots / Regional offices / HO.
  • Nominate a responsible representative or URC meetings
  • Report non-availability of vital & essential items to Regional offices / HO.
  • Canteen staff to ensure that consumer durables are sold duly checked by the customer.
  • Guarantee card to be filled and handed over to customer.
  • Get defective items (within the warranty period) replaced free of cost as entitled to the customer.
  • Update the Price Catalogue regularly. Submit indents before the 10th of every month.
  • Indents should be raised according to what customers need and not just the reception of old demands.
  • Ensure that Payments are made to CSD Depots through RTGS.
  • Display new items for better appreciation and feedback from customer.
  • Report discrepancies like shortages, wrong issues etc., duly enclosing Board Proceedings to the depot within 30 days of collection of Stores.
  •  Check doubtful packing cases at the time of collection.
  • Collect AFD (Category-II) items within the same month in which they are invoiced.
  • Return within 60 days (if unsold) new items / substitutes issued without URC’s demand.


  • Don't pamper CSD staff.
  • Don't accept items substituted / forced without your consent. (except newly introduced.)
  • Don't correspond for petty losses.
  • Don't allow leakages of stores to unauthorised sources.
  • Don't send clueless representatives for collection of stores.

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